Lions and Tigers and...angry parents??? Oh my!

You have had the successful first meetings with your parents. Now that it is progress report/conference time, the tables are turning a little bit and you are concerned.

How to Handle Angry Parents in the Classroom

Teachers need to handle angry parents respectfully and professionally. Parents can be a great asset in the classroom. They can also be a teacher's nightmare if they feel their child is being treated or graded unfairly. There are things that you can do if a parent becomes upset that may prevent the situation from escalating and that will also protect you at the same time.
Talk to your Administrator
When you have an angry parent, it is so important to let your principal know what is going on. Give them as much information as possible so they can advise you on what to do.
ALWAYS Stay Professional
When a parent is upset-give them time to unload and get their feelings out. If a parent takes the time to make and appointment (or not) to come and see you-they deserve the time to speak their mind. This being said-always use your best judgment. Be sure your safety is not compromised at any time. (This is another reason why your administrator needs to know ahead of time that there is an issue.) Do not expect an apology. You may choose to forgive and forget if you feel the issue has resolved itself after the parental-tirade. If not, it may be appropriate to invite the parent to come in another time when you have time to discuss the issue in depth and then ask the parent to leave. Becoming defensive will escalate the issue. Remain professional and calm-it will be the best thing you can do.
Document Everything
When a parent becomes angry about something, it is essential to document everything. Document each conversation you have with the parent, including notes, phone calls, e-mails and face to face meetings. Document everything relating to the student–including interventions. If possible, de-brief another teacher or classroom aid on the situation with the student. They may be able to witness any behavior and disciplinary action and sign off on what they saw.